Sales Support Manager.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a prominent global financial services institution with a strong presence in international markets. They are committed to excellence in banking operations and provide a dynamic, collaborative environment for professionals to grow their careers. The firm prides itself on its robust operational framework and its dedication to delivering high-quality service to a diverse global client base.
About the role.
The Sales Support Manager will oversee critical operational workflows and provide strategic support to the sales division. This role involves managing the end-to-end trade lifecycle, ensuring operational risk is mitigated, and driving process improvements through automation and data analytics. You will lead a team, fostering a culture of mentorship and high performance while managing key stakeholder relationships.
What you will do.
- Manage and oversee the end-to-end trade lifecycle to ensure seamless operational execution.
- Provide strategic support to sales teams by leveraging deep knowledge of financial products and market conventions.
- Identify and implement workflow automation initiatives to enhance operational efficiency.
- Proactively manage operational risks and ensure compliance with internal and external standards.
- Lead, mentor, and develop a high-performing team to meet organizational objectives.
- Analyze complex data sets to provide actionable insights for business decision-making.
- Act as a primary point of contact for key stakeholders to resolve issues and streamline communication.
- Utilize advanced MS Excel and fintech tools to optimize reporting and data management processes.
What you bring.
- 6–9 years of professional experience in financial services or banking operations.
- Strong understanding of financial products and market conventions.
- Proven experience in trade lifecycle management and operational risk mitigation.
- Advanced proficiency in MS Excel and experience with data analytics.
- Demonstrated ability in team leadership and mentoring junior staff.
- Excellent stakeholder management skills with the ability to influence across levels.
- Experience with workflow automation and modern fintech tools.
- Strong analytical and problem-solving capabilities.
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