Change Management Analyst.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global financial services institution with a strong presence in international markets. They are committed to operational excellence and innovation, leveraging advanced technology to deliver seamless banking solutions to their global client base.
About the role.
This role sits within the Operations Shared Services division, focusing on the end-to-end change lifecycle for asset transfer and remittance processes. You will act as a critical bridge between business stakeholders and technical teams, driving process optimization, automation, and risk-mitigated deployment of operational changes.
What you will do.
- Manage the end-to-end change lifecycle including categorization, prioritization, and tracking of JIRA tickets.
- Develop and maintain comprehensive Business Requirements Documents (BRDs) within Confluence.
- Conduct thorough change risk and complexity assessments to support Change Advisory Board (CAB) meetings.
- Design and execute User Acceptance Testing (UAT) plans, including test scenario creation and defect management.
- Coordinate with IT operations to develop detailed implementation plans and ensure successful deployment.
- Identify process inefficiencies and implement automation solutions using AI-powered tools and RPA.
- Serve as the primary liaison between business stakeholders, development teams, and QA to ensure alignment on project deliverables.
What you bring.
- 2–6 years of professional experience in change management or business analysis within the financial services sector.
- Proficiency in JIRA and Confluence for project tracking and documentation.
- Strong understanding of UAT planning, execution, and defect management using tools like Zephyr.
- Experience with process improvement methodologies such as Lean or Six Sigma.
- Familiarity with ITIL frameworks and ServiceNow for change management.
- Proven ability to manage stakeholders and bridge the gap between business requirements and technical implementation.
- Advanced proficiency in MS Excel for data analysis and reporting.
- Experience with RPA and AI-powered workflow tools is highly desirable.
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