Helpdesk Executive.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a prominent leader in the real estate and construction sector, known for managing high-end residential and commercial properties. They are committed to delivering excellence in facility management and providing superior living experiences to their clientele. With a focus on quality and professional service, they maintain a reputation for excellence in the industry.
About the role.
The Helpdesk Executive will serve as the primary point of contact for residents and stakeholders within a premium residential complex. This role is essential for ensuring seamless facility operations and maintaining high standards of service delivery. You will be responsible for managing daily inquiries, coordinating housekeeping services, and ensuring that all facility-related concerns are addressed with professionalism and efficiency.
What you will do.
- Act as the first point of contact for all resident inquiries and service requests.
- Coordinate and supervise daily housekeeping operations to ensure high standards of cleanliness.
- Manage facility management tasks to maintain the aesthetic and functional quality of the residential complex.
- Maintain accurate records of all service requests and follow up to ensure timely resolution.
- Communicate effectively with residents to provide updates on facility maintenance and service status.
- Handle complaints and feedback with patience and a solution-oriented approach.
- Prepare regular reports on facility operations and housekeeping performance.
- Ensure compliance with safety and operational protocols within the premises.
What you bring.
- Proven experience in facility management or customer service, preferably within a premium residential setting.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with the ability to handle diverse resident needs.
- High level of patience and perseverance in resolving complex issues.
- Proficiency in MS Office suite for reporting and documentation.
- Ability to work effectively in a Work From Office environment.
- Strong organizational skills with an eye for detail in housekeeping management.
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