ServiceNow Administrator.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global provider of professional services and digital transformation solutions, specializing in software and business process management. They operate at a significant scale, supporting diverse enterprise clients across various industries with cutting-edge technology and operational excellence. Their culture is defined by innovation, continuous learning, and a commitment to delivering high-impact digital outcomes.
About the role.
We are seeking a skilled ServiceNow Administrator to manage, maintain, and enhance the platform to ensure seamless operational performance. This role involves end-to-end platform administration, including production support, user access management, and the configuration of workflows and service catalogs. You will play a critical role in ensuring platform stability, security, and compliance while collaborating with cross-functional teams to deliver technical enhancements.
What you will do.
- Administer and support the ServiceNow platform, including day-to-day configuration, maintenance, and production support.
- Manage and resolve Incidents, RITMs, and user issues within defined SLA timelines.
- Administer user access, roles, groups, ACLs, and security configurations to ensure platform compliance.
- Configure and maintain Service Catalog items, record producers, variables, and approvals.
- Develop and support platform configurations including Business Rules, Client Scripts, UI Policies, and Script Includes.
- Design and maintain automated workflows using Flow Designer and other automation tools.
- Create and maintain reports and dashboards to monitor SLA compliance and operational metrics.
- Implement platform enhancements and change requests in accordance with best practices and governance standards.
What you bring.
- Hands-on experience in ServiceNow administration and production support.
- Proficiency in Service Catalog, Flow Designer, and workflow automation.
- Strong knowledge of user administration, ACLs, security, and platform configuration.
- Experience with Business Rules, Client Scripts, UI Policies, and UI Actions.
- Ability to manage SLA-driven incidents and perform root-cause analysis.
- Certified System Administrator (CSA) is highly preferred.
- Familiarity with REST/SOAP APIs, Integration Hub, and ITIL processes.
- Experience working in Agile, Scrum, or SAFe environments.
Other open roles.
Senior ServiceNow Developer — Bengaluru · Hybrid
Manager, Quality Assurance Audit — Boisar · On-site
Batch Operations Lead — Bengaluru · On-site