Vice President, Operations Client Service Group Programme Manager.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global financial services firm with a strong presence in investment banking. They are known for their commitment to innovation and delivering exceptional client service. The firm fosters a collaborative and dynamic work environment, encouraging professional growth and development. They operate on a global scale, offering diverse opportunities across various financial markets.
About the role.
This role is for a Vice President to manage critical programs within the Operations Client Service Group. You will be responsible for overseeing the successful delivery of strategic initiatives, ensuring alignment with business objectives and operational excellence. The position requires a strong leader who can drive complex projects, manage stakeholders, and implement effective solutions to enhance client service operations. This is a hybrid role based in Mumbai.
What you will do.
- Lead and manage end-to-end program delivery for strategic initiatives within the Operations Client Service Group
- Define program scope, objectives, and deliverables in collaboration with key stakeholders
- Develop and maintain comprehensive program plans, including timelines, budgets, and resource allocation
- Identify and mitigate program risks and issues, ensuring timely resolution and escalation when necessary
- Manage cross-functional teams, fostering collaboration and ensuring accountability for project milestones
- Communicate program status, progress, and challenges to senior management and relevant stakeholders
- Ensure adherence to project management methodologies, governance frameworks, and quality standards
- Drive continuous improvement initiatives within the Operations Client Service Group
- Oversee vendor relationships and third-party engagements relevant to program delivery
What you bring.
- 13–18 years of experience in program management within the financial services industry, specifically banking operations
- Proven track record of successfully delivering complex, large-scale programs
- Strong understanding of client service operations and related processes
- Excellent leadership, communication, and interpersonal skills
- Ability to manage multiple stakeholders across different business units and geographies
- Proficiency in project management tools and methodologies (e.g., Agile, Waterfall)
- Demonstrated ability to identify and resolve complex problems effectively
- Experience in risk management and mitigation strategies
- Bachelor's degree in Business, Finance, or a related field; PMP or equivalent certification is a plus
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