AVP, Employee Relations Case Management.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global financial services organization operating a large-scale banking and financial services business. They are known for their commitment to regulatory rigour, employee well-being and a professional, inclusive workplace culture. The organization operates at significant scale across multiple international markets.
About the role.
We are seeking a seasoned Assistant Vice President to lead a high-volume Employee Relations case management function. The role oversees complex disciplinary, grievance and workplace investigations, including sensitive POSH matters, while providing expert advisory support to senior leadership. The successful candidate will ensure timely, compliant and well-documented resolution of all ER cases.
What you will do.
- Manage a high-volume ER caseload, ensuring timely resolution and compliance with policy and regulatory requirements
- Lead end-to-end workplace investigations, including sensitive POSH cases
- Oversee the full lifecycle of ER cases from initial intake through to final resolution
- Provide expert Employee Relations advisory support to leadership, aligned with global labour standards and internal policies
- Maintain meticulous documentation and reporting for all disciplinary and grievance matters
- Ensure strict confidentiality and professional integrity across all case handling
- Drive consistency and continuous improvement in case management processes and governance
What you bring.
- 8 to 13 years of experience in Employee Relations, with proven exposure to UK-based ER or an equivalent global region (mandatory)
- Deep expertise in managing the full lifecycle of ER cases
- Strong understanding of employment law, disciplinary procedures and grievance handling
- Hands-on experience with workplace investigations, including POSH investigations
- Ability to perform effectively in high-pressure environments while maintaining confidentiality
- Working knowledge of ServiceNow HR Case Management modules (preferred)
- Advanced certifications in Human Resources or Employment Law (nice to have)
- Master's degree in Human Resources, Labour Relations or a related field (preferred)
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