SAP Delivery Coordinator.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global professional services firm specializing in accounting, finance, and business advisory. With a vast international presence, they provide high-impact solutions to a diverse portfolio of enterprise clients. They are known for fostering a collaborative, high-performance culture that prioritizes professional growth and operational excellence.
About the role.
The SAP Delivery Coordinator will play a pivotal role in supporting SAP delivery execution and governance. You will act as a key liaison between delivery teams, management, and customer stakeholders to ensure seamless project onboarding, risk management, and operational readiness. This role is essential for maintaining high standards of service delivery and compliance within complex SAP support environments.
What you will do.
- Coordinate SAP customer safeguarding calls, RAG reviews, and delivery governance meetings.
- Track delivery milestones, risks, dependencies, and actions through safeguarding checklists and risk registers.
- Manage the end-to-end onboarding process for SAP consultants, including documentation, system access, and deployment readiness.
- Collaborate with L1, L2, SME, Basis, and Security teams to ensure alignment on delivery requirements.
- Prepare comprehensive weekly reports on SAP delivery, onboarding status, and safeguarding metrics for management.
- Maintain internal communication channels, distribution lists, and project documentation.
- Facilitate customer deep-dive sessions and manage stakeholder communications.
- Monitor and ensure timely closure of customer security, compliance, and access requirements.
- Support the Account Service Manager by tracking progress against milestones and flagging potential risks or delays.
What you bring.
- 4 to 5 years of total professional experience, with at least 2 years of relevant experience in SAP environments.
- Educational background in B.Com, BBA, BBM-IB, or Engineering/B.Tech plus an MBA.
- Strong proficiency in Excel and dashboard preparation for reporting purposes.
- Proven experience in service delivery, stakeholder management, and customer governance.
- Familiarity with SAP support environments and L1/L2/SME delivery models.
- Understanding of security and compliance processes within IT service delivery.
- Excellent English communication skills, both written and verbal.
- Ability to work flexible shifts to support onsite customer requirements.
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