Team Leader - Application Support.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
A leading global computer software company with a strong presence in enterprise technology. The organisation builds and supports mission-critical applications used by large enterprises worldwide, with a culture centred on innovation, collaboration and continuous learning.
About the role.
The Team Leader will lead an application support team responsible for keeping Java-based enterprise applications, including ECM and BPM platforms, stable and performant in production. The role involves managing incidents, driving client communication, performing deployments and performance tuning, and producing root cause analysis reports. This is a hybrid position based in Bengaluru.
What you will do.
- Lead and coordinate an application support team responsible for Java and J2EE enterprise applications
- Manage incident resolution through the ticketing system and ensure timely escalation and closure
- Support deployment, troubleshooting and performance tuning of Java applications on application servers
- Manage and maintain application servers such as Weblogic, JBoss or WAS, including installation and configuration
- Drive client calls and communication, providing technical support and updates on production issues
- Compile technical root cause analysis (RCA) reports and drive preventive actions
- Support ECM systems such as Alfresco, FileNet or Documentum after go-live
- Coordinate DevOps and CI/CD activities using Jenkins and AWS cloud environments
What you bring.
- Minimum 10+ years of experience supporting Java-based applications
- Hands-on experience with ECM systems such as Alfresco, FileNet or Documentum
- Experience supporting web applications built on Java, J2EE and Spring MVC
- Experience managing application servers and troubleshooting applications within them
- Experience in incident management using a ticketing system
- Knowledge of DevOps, Jenkins and AWS cloud; exposure to cloud-based microservices is an advantage
- Strong written and verbal communication skills and ability to lead client discussions
- Willingness to travel for short and long term assignments and to work long hours when required
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