Technical Service Engineer - Powder Coating.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global manufacturer in the chemical industry, serving customers worldwide with high-performance coatings and protective solutions. The organisation is known for its strong technical expertise, innovation-led culture and commitment to quality and customer success.
About the role.
The Technical Service Engineer - Powder Coating will act as the primary technical point of contact for powder coating customers, applicators and internal sales teams in Bengaluru. The role combines hands-on technical support, complaint resolution, product trials and documentation with training and knowledge sharing to help customers achieve consistent, high-quality finishes.
What you will do.
- Provide technical service and on-site support to powder coating customers and applicators
- Support sales teams with technical documentation, product information and application guidance
- Investigate customer complaints and perform root cause analysis with corrective and preventive actions
- Conduct technical training sessions and audits at applicator plants to ensure process compliance
- Plan and execute product development trials and report results to R&D and technical teams
- Prepare Inspection and Test Plans (ITP) and technical agreements for customers
- Mentor junior team members and share technical knowledge across the team
- Deliver presentations on powder coating applications, products and technical solutions to customers
What you bring.
- 2 to 10 years of experience in technical service, technical support or application engineering within powder coatings or a related industry
- Strong working knowledge of powder coatings application processes and surface preparation
- Proven experience in complaint investigation and root cause analysis
- Ability to prepare technical documentation, ITPs and technical agreements
- Experience delivering technical training and conducting plant audits
- Excellent presentation and communication skills in English
- Willingness to work from office in Bengaluru and travel to customer sites as required
- Engineering or chemistry degree (Bachelor's or higher) or equivalent qualification
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