Senior Executive – Assistant Manager.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a prominent global trading and import-export organization with a significant presence in the Indian market. They are known for their extensive international network and commitment to operational excellence across diverse commodity sectors. The company fosters a professional, collaborative environment that values long-term career growth and stability.
About the role.
The Senior Executive – Assistant Manager will play a pivotal role in managing client relationships and ensuring seamless operational workflows within the import-export division. This position requires a proactive professional capable of handling complex customer inquiries and maintaining high service standards. You will be responsible for bridging the gap between client requirements and internal operational processes in a fast-paced office environment.
What you will do.
- Manage day-to-day client interactions and resolve operational queries efficiently
- Coordinate with internal departments to ensure timely processing of import-export documentation
- Maintain accurate records of customer transactions and service history
- Develop and nurture strong professional relationships with key stakeholders
- Identify and address customer pain points to improve overall service delivery
- Ensure compliance with company policies and industry standards during all client engagements
- Provide regular updates and reports to management regarding client satisfaction and operational status
What you bring.
- Proven experience in a client-facing or customer service role within the import-export or trading industry
- Exceptional verbal and written communication skills
- Strong interpersonal skills with the ability to build rapport at all levels
- Demonstrated ability to handle high-pressure situations and customer escalations
- Proficiency in office management software and documentation tools
- Ability to work effectively in a full-time office environment
- Strong organizational skills and attention to detail
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