Database Developer and Application Support Lead.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a prominent global leader in the computer software industry, known for delivering innovative digital solutions and business process transformation. They foster a collaborative, high-performance culture that encourages professional growth and technical excellence. With a vast international footprint, they provide a dynamic environment for technology professionals to work on complex, large-scale systems.
About the role.
We are seeking a skilled Database Developer and Application Support Lead to oversee technical operations and mentor a team of support specialists. This role involves providing expert-level troubleshooting, ensuring application stability, and driving performance improvements across critical software platforms. You will act as a key technical bridge, collaborating with cross-functional teams to maintain high standards of service delivery.
What you will do.
- Lead and mentor a team of application support specialists to ensure operational excellence.
- Provide technical expertise and guidance to troubleshoot and resolve complex application issues.
- Collaborate with cross-functional teams to implement and maintain robust software applications.
- Develop and maintain comprehensive support documentation and standard operating procedures.
- Monitor application performance metrics and proactively identify areas for technical improvement.
- Coordinate with external vendors for escalated support cases and complex issue resolution.
- Conduct regular training sessions to enhance the technical skills and knowledge of team members.
- Stay updated on industry trends and best practices in application support and database management.
What you bring.
- Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a Master’s in Software Engineering.
- Strong proficiency in database development and Python programming.
- Proven experience in application support and technical troubleshooting.
- Demonstrated leadership experience with the ability to mentor and guide technical teams.
- Excellent analytical skills with a focus on performance optimization.
- Strong communication skills for cross-functional collaboration and vendor management.
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