Platform Engineer.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
We are representing a leading global consulting firm known for delivering innovative technology solutions to a diverse range of enterprise clients. The organization fosters a culture of continuous learning and professional growth, providing employees with the opportunity to work on cutting-edge infrastructure and large-scale digital platforms.
About the role.
The Platform Engineer will join a 24x7 operations team dedicated to supporting a centralized AI services platform. This role focuses on continuous monitoring, incident detection, and the execution of recovery procedures to ensure high availability and performance of AI/ML infrastructure.
What you will do.
- Monitor platform and application dashboards, alerts, and operational mailboxes to identify service degradation.
- Perform first-level incident troubleshooting, including network connectivity checks and log analysis.
- Execute documented recovery procedures and operational runbooks to restore service availability.
- Manage incident tickets with accurate documentation of symptoms, actions taken, and observations.
- Coordinate with L2/L3 support teams during active incidents and provide clear status updates.
- Utilize GitOps processes to perform workload redeployments and service recovery.
- Maintain operational records and ensure effective handover of unresolved issues between shifts.
- Document new troubleshooting steps and contribute to the improvement of standard operating procedures.
What you bring.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2 years of experience in IT operations, infrastructure, or application support.
- Proficiency in Linux command-line operations and basic networking concepts like DNS and IP addressing.
- Foundational knowledge of Kubernetes, containerization, and Red Hat OpenShift.
- Experience with monitoring tools such as Grafana and Prometheus.
- Familiarity with Git, GitOps workflows, and basic scripting in Bash or Python.
- Understanding of ITIL processes and incident management frameworks.
- Ability and willingness to work in a 24x7 shift environment.
Other open roles.
Principal Data Engineer — Pan-India · Hybrid
Senior Software Engineer — Pune · Hybrid
AI Developer — Pune · Hybrid