Adobe Experience Platform Subject Matter Expert.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global technology and software company serving enterprise customers worldwide. They operate at significant scale within the computer software industry and are known for a fast-paced, collaborative culture that rewards innovation and continuous learning.
About the role.
We are seeking an experienced Adobe Experience Platform (AEP) Subject Matter Expert to own the design, build, and ongoing operations of customer data pipelines and audiences within AEP and Real-Time CDP (RTCDP). You will be the go-to expert for data ingestion, XDM modeling, identity resolution, and audience management, ensuring downstream marketing activation stays accurate and reliable. This hybrid role works in alignment with client time zones on a 5:00 PM to 2:00 AM IST shift.
What you will do.
- Design and implement batch and streaming data ingestion into AEP from sources such as cloud storage, SFTP, databases, CRM, Web/Mobile SDK, and Edge Network.
- Build and maintain XDM schemas (classes, field groups, data types), including schema governance and evolution.
- Create and manage datasets with correct profile and identity enablement, and configure source and destination dataflows including mappings, transformations, and scheduling.
- Configure identity namespaces, identity graph linking rules, and identity resolution strategies, and manage merge policies to ensure a unified Real-Time Customer Profile.
- Build, test, and publish audiences (rule-based, streaming, batch, and edge) using Segment Builder and Segmentation Service, and manage activation to downstream destinations.
- Validate data at each pipeline stage and troubleshoot ingestion, dataflow, audience qualification, and identity or profile issues using AEP UI, Query Service, Profile Viewer, monitoring dashboards, and APIs.
- Document fixes and maintain runbooks, SOPs, and knowledge base articles.
- Collaborate with stakeholders, marketing, data engineering, and QA teams to gather requirements and resolve issues within SLAs.
- Mentor junior team members and contribute to best practices and process improvements.
- Support production incidents and handoffs with onshore teams as needed.
What you bring.
- 4-7 years of experience in the customer data platform or martech space with strong hands-on AEP and RTCDP experience.
- Strong expertise in batch and streaming data ingestion, datasets, XDM schema building, dataflows, identity resolution, and RTCDP audience building.
- Proven ability in data validation, data and audience qualification troubleshooting, and audience validation.
- Proficiency in SQL (Adobe Query Service / PostgreSQL syntax) and working knowledge of AEP APIs (Postman or similar) and JSON.
- Strong analytical, problem-solving, and root-cause analysis skills.
- Excellent written and verbal communication skills with the ability to work with global stakeholders.
- Bachelor's degree in Computer Science, Engineering, IT, or a related field (or equivalent experience).
- Good to have: experience with Adobe Journey Optimizer, Adobe Campaign v8, Workfront, and Adobe certifications (AEP Developer / Business Practitioner, RTCDP Expert).
Other open roles.
Associate / Senior Associate - Payments Techno-Functional Business Analyst — Bengaluru · Hybrid
AWS Data Engineer — Bengaluru · On-site
Investment Risk Management Associate — Pune · On-site