Desk Support Analyst.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a prominent global financial services institution known for its commitment to excellence and innovation in the banking sector. With a robust presence in major financial hubs, they foster a collaborative and high-performance culture that empowers employees to grow their careers. They are dedicated to maintaining cutting-edge technological infrastructure to support their diverse range of financial operations.
About the role.
The Desk Support Analyst will play a critical role in ensuring the seamless operation of technical environments within the firm. You will be responsible for providing high-level support, troubleshooting complex issues, and maintaining the stability of critical systems used by internal stakeholders. This role requires a proactive approach to problem-solving and a strong commitment to delivering exceptional service in a fast-paced banking environment.
What you will do.
- Provide comprehensive technical support for desk-based systems and applications
- Diagnose and resolve complex hardware and software issues in a timely manner
- Manage incident lifecycles through to resolution, ensuring minimal downtime for end-users
- Collaborate with cross-functional IT teams to implement system upgrades and patches
- Maintain accurate documentation of technical issues and resolution procedures
- Monitor system performance and proactively identify potential bottlenecks
- Ensure compliance with internal security policies and data protection standards
- Provide guidance and support to junior team members as required
What you bring.
- 5–10 years of experience in a technical support or desk-side support role
- Strong proficiency in troubleshooting Windows-based environments and enterprise applications
- Experience working within the financial services or banking industry
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Proven ability to manage multiple priorities in a high-pressure environment
- Solid understanding of ITIL frameworks and incident management processes
- Bachelor’s degree in Information Technology, Computer Science, or a related field
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