Assistant Vice President – Front Office Application Support.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
A leading global asset management firm with a large, established presence in financial services. The organisation combines deep investment expertise with a strong technology function that supports its investment teams across multiple regions. Its culture emphasises service excellence, regulatory rigour and continuous improvement.
About the role.
The Assistant Vice President will act as the investment application service owner, ensuring that front office investment applications deliver excellent service while meeting audit, compliance and regulatory requirements. The role leads the Front Office Application Support team, drives incident management and service improvement, and sets priorities across the front office book of work. It involves close collaboration with business users, strategic technology partners and regional stakeholders across several time zones.
What you will do.
- Lead the Front Office Application Support team and act as the accountable service owner for investment applications.
- Own incident management within the front office area, ensuring timely resolution and clear communication.
- Drive service improvement initiatives, including defining outcomes, timeframes and funding with stakeholders.
- Prioritise the front office book of work based on business criticality across the trade lifecycle.
- Work with business users to identify workflow concerns and collaborate with platform vendors to resolve them.
- Champion the adoption of the Aladdin platform across the business.
- Maintain logs, track issues and document resolutions for future reference.
- Provide management information for regional service reviews and participate in business continuity and disaster recovery activities.
What you bring.
- 12–16 years of corporate experience, with a significant part in asset management firms.
- 5+ years of experience in service management.
- Sound understanding of the investment lifecycle, trade lifecycle and financial asset classes.
- Working knowledge of the Aladdin platform and its components, such as PfC, PmC and Explore.
- Knowledge of trading venues and OMS/EMS platforms, such as Bloomberg, MarketAxess and TradeWeb.
- Ability to query trade data and logs, troubleshoot issues, and understand FIX messages for trade execution.
- Knowledge of market data sources such as Bloomberg Terminal, Reuters and EIKON, and a fair understanding of market regulations.
- Hands-on experience with front office applications, ITIL principles, and tools such as ServiceNow, JIRA, Confluence and CMDB.
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