Vice President – Front Office Application Support.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global asset management firm with a long-standing presence in the financial services sector, managing investments on behalf of institutional and retail clients worldwide. Its technology organisation supports a large, multi-region investment platform and places strong emphasis on operational resilience, regulatory compliance and customer service. The culture values collaboration with strategic technology partners, continuous improvement and high-performing teams.
About the role.
This role is the Front Office Application Support owner for the asset management technology function, responsible for ensuring the investment application run function delivers excellent service while meeting audit, compliance and regulatory requirements. The leader will consult with stakeholders to identify and prioritise service improvements, act as the primary escalation point for the platform vendor, and lead a team delivering incident management and service reviews across regions. The position requires a senior, hands-on leader who can balance operational stability with efficiency and team growth.
What you will do.
- Lead the Front Office Application Support team and build a high-performing, customer-focused team
- Own incident management within the Front Office area, from identification through to closure
- Drive service improvement initiatives within the Front Office application support process, including outcomes, timeframes and funding
- Act as the point of contact for escalations with the principal platform vendor and manage relationships with third-party teams
- Liaise with business users, vendors and change managers to identify issues and drive them to resolution
- Drive monthly and quarterly service reviews with vendor partners and provide management information for regional service reviews across UK, Europe, APAC and the Americas
- Maintain logs, issue tracking and documented resolutions for future reference, and send effective service communications
- Own and govern risk items within the project and collaborate with change and business teams to prioritise the Front Office book of work
- Resolve queries related to business-critical applications such as Aladdin, Bloomberg and WSO
- Identify and implement initiatives to streamline time-consuming activities and drive operational efficiency
What you bring.
- 15+ years of corporate experience, with a large part in asset management firms
- 5+ years of experience in service management
- Sound understanding of the investment lifecycle and front-to-back investment applications such as Aladdin
- Sound knowledge of trading venues and OMS/EMS platforms (e.g. Bloomberg, MarketAxess, TradeWeb) and market data sources
- Ability to query trade data and logs and troubleshoot issues; sound understanding of FIX messaging for trade execution
- Sound understanding of various financial asset classes and fair knowledge of market regulations
- Strong stakeholder management experience, particularly in incident communications, service reviews and continuous service improvement
- Experience working in fast-paced agile environments and cross-functional teams
- Desirable: ITIL experience, familiarity with ServiceNow, JIRA, Confluence and CMDB, and knowledge of cloud platforms
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