Business Analyst - CIAM/IAM.
This mandate is run by SYMPHONI HR, a Mumbai-based executive search firm, est. 2003. Applications are email-verified and reach the search team running the role — confidentially, always.
About the organisation.
Our client is a leading global technology and services organization in the computer software industry, delivering large-scale digital solutions to enterprises worldwide. They are known for a collaborative, innovation-driven culture that values engineering excellence and secure, customer-centric products. The team operates at significant scale, serving demanding banking and financial services clients.
About the role.
We are seeking an experienced Business Analyst to define and deliver requirements for customer identity and access management (CIAM) and identity and access management (IAM) solutions in the banking and financial services domain. You will work closely with business stakeholders, product owners, architects, security and engineering teams to translate customer journeys and business needs into secure, scalable authentication and authorization solutions. This is a hybrid role based in Bengaluru, with a UK shift of 2:00 PM to 11:00 PM.
What you will do.
- Gather, analyze, document, and manage business and functional requirements for CIAM/IAM and banking applications.
- Work with business stakeholders to understand customer journeys, business processes, pain points, and functional requirements.
- Develop BRDs, FRDs, user stories, epics, process flows, acceptance criteria, and business rules.
- Translate business requirements into clear, actionable requirements for development and technical teams.
- Collaborate with Product Owners, Project Managers, Architects, Developers, QA, Cybersecurity, and IAM teams.
- Analyze and document identity, authentication, authorization, registration, login, access management, and identity lifecycle processes.
What you bring.
- 7+ years of experience as a Business Analyst, preferably in banking, financial services, FinTech, or large enterprise environments.
- Strong experience in CIAM and/or IAM, or significant experience in banking applications involving identity and authentication.
- Strong knowledge of requirements gathering, business process analysis, functional specifications, and stakeholder management.
- Hands-on experience writing Epics, Features, User Stories, Acceptance Criteria, and Business Requirements.
- Understanding of authentication, authorization, SSO, MFA, OAuth 2.0, OpenID Connect, and SAML.
- Strong knowledge of Agile/Scrum methodologies and experience with JIRA, Confluence, Azure DevOps, Visio, or similar BA tools.
- Strong analytical, problem-solving, communication, and documentation skills, with the ability to work with both business and technical stakeholders.
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